adilqqFrequently Asked Questions

When you open an account on adilqq, we ask for your email address, a username, your full name, a mobile number, and a secure password. These details allow us to verify your account, process your deposits and withdrawals, and communicate with you about account activity. Your mobile number is used for account recovery and payment verification, especially when using DANA, e-wallet, mobile banking, local payment, or online payment. After registration, you will complete KYC (Know Your Customer) verification by providing identity documents. This step is required before you can withdraw funds.

To verify your account on adilqq, we need a valid government-issued ID (such as a national ID card, passport, or driver's licence) and proof of address. Proof of address may be a utility bill, bank statement, or government letter dated within the last three months. Upload clear, legible photos of both documents through your account settings. Our verification team will review them, usually within 24–48 hours. Once verified, you can withdraw funds to your e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking account without further delay.

If you cannot log in to your adilqq account, first check that you are using the correct username or email and password. If you have forgotten your password, use the password-reset link on the login page. Enter your registered email address, and we will send you a reset link (check your spam folder if you do not see it in your inbox). If you believe your account has been accessed without permission, contact our support team immediately via email or the in-app help menu. Do not share your password or login details with anyone, and enable password recovery on your account to prevent unauthorised access.

adilqq does not charge a fee to deposit or withdraw funds. However, your bank or payment provider (such as local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment) may charge a fee depending on the transaction type and your account. Check your payment provider's terms for any potential charges. When you initiate a withdrawal on adilqq, the amount you request is transferred directly to your chosen payment method without any deduction by us. Processing times vary by payment method; most withdrawals are processed subject to verification windows and your payment provider's operating hours.

If your deposit or withdrawal does not complete, the funds may be held by your bank or payment method while the transaction is verified. Check your payment provider's app (e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) to confirm the transaction status. If the deposit appears in your bank but not in your adilqq account, or if a withdrawal shows as "pending" for more than a few hours, contact our support team with your transaction ID. Include screenshots of the payment confirmation. We will investigate the issue and work with your payment provider to locate the funds. Do not attempt the same transaction multiple times, as this may result in duplicate charges.

Yes, adilqq offers demo mode for many slot games and table games. Demo play allows you to load the game with virtual credits so you can explore the rules, paylines, and features without spending real money. To access demo mode, look for the "Demo" or "Play for free" button on the game page. Demo credits reset after your session ends, and any virtual winnings in demo mode cannot be withdrawn. Demo mode is a good way to learn before you transition to real-money play. Not all games offer demo access; live-dealer tables and sportsbook wagering are only available in real-money mode.

Free bets and free spins are promotional credits that adilqq may offer from time to time to eligible users. Free spins are typically credited to specific slot games, while free bets can be used on sportsbook events or live-dealer tables. When you receive a promotional offer, the terms will explain the game or market restrictions, the number of spins or bet amount, and the expiration date. Free bets and free spins must be used within the specified timeframe; if they expire, they are removed from your account. Check your account dashboard or the promotions tab to see any active free bets or free spins. Terms apply to all promotional offers; if you are unsure about eligibility, contact our support team.

To contact adilqq support by email, use the contact address displayed in the in-app help menu or on our website footer. When you email, include your username or registered email address, a clear description of your issue, and any relevant details (such as a transaction ID, game name, or error message). We aim to reply within 30 days. Response times may be longer during major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi. For urgent account-access or security issues, mark your email as "urgent" in the subject line so our team prioritises it. You can also reach us through the in-app help chat for quicker assistance on common questions.